Jayson Esguerra

Photo of Jayson smiling in a light grey suit

At A Glance

Bringing over 7 years of experience in corporate IT to the table, I am an efficient and skilled technician and analyst with a strong background in hardware and software repairs.

I got my start learning networking through college-level CCNA and CCNP courses in high school and soon after started working on Microsoft campus. I honed my troubleshooting and repair skills there for 4 years before moving to The Seattle Times to continue learning more about the innerworkings of Active Directory, Group Policy, and remote patching using KACE.

Always looking forward for the next step in my career to further my skills and take on more responsibility.


Work Experience

The Seattle Times - End User Computing Analyst Sr

2019–Present

Create user accounts in AD, make Group Policy changes, remotely monitor and patch devices though KACE, assign Office licenses, deploy and collect hardware devices to and from employees company wide. Troubleshoot hardware and software issues, creating tickets to track work done. Travel to remote warehouses to provide on-site support. Provide input on future hardware purchases.

Unisys Corp - Desktop Support Engineer

2016–2019

Repair desktop & laptop Apple and Windows devices with both hardware & software problems, work face-to-face with clients on Microsoft campus in Redmond. Assist with new-employee orientation for interns and new hires. Create support tickets to track work and identify potential impacts and outages.

Unisys Corp - IT Support Concierge

2015–2016

Correctly identify and communicate issues experienced by clients to other technicians and communicate best options on a case-by-case basis to the client. Write instructions on technical topics in layman’s terms to assist non-technical clients with self-serve documents.

Skills

  • Proficient with Office 365 ProPlus suite & Teams

  • Familiar with KACE ticketing system, ServiceNow

  • Can easily convey technical information in layman's terms

  • Replace all components of a laptop or desktop, both Mac and PC

  • Write up instructions/documentation on processes or procedures