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At A Glance
At A Glance
Bringing over 7 years of experience in corporate IT to the table, I am an efficient and skilled technician and analyst with a strong background in hardware and software repairs.
I got my start learning networking through college-level CCNA and CCNP courses in high school and soon after started working on Microsoft campus. I honed my troubleshooting and repair skills there for 4 years before moving to The Seattle Times to continue learning more about the innerworkings of Active Directory, Group Policy, and remote patching using KACE.
Always looking forward for the next step in my career to further my skills and take on more responsibility.
Work Experience
Work Experience
The Seattle Times - End User Computing Analyst Sr
2019–Present
Create user accounts in AD, make Group Policy changes, remotely monitor and patch devices though KACE, assign Office licenses, deploy and collect hardware devices to and from employees company wide. Troubleshoot hardware and software issues, creating tickets to track work done. Travel to remote warehouses to provide on-site support. Provide input on future hardware purchases.
Unisys Corp - Desktop Support Engineer
2016–2019
Repair desktop & laptop Apple and Windows devices with both hardware & software problems, work face-to-face with clients on Microsoft campus in Redmond. Assist with new-employee orientation for interns and new hires. Create support tickets to track work and identify potential impacts and outages.
Unisys Corp - IT Support Concierge
2015–2016
Correctly identify and communicate issues experienced by clients to other technicians and communicate best options on a case-by-case basis to the client. Write instructions on technical topics in layman’s terms to assist non-technical clients with self-serve documents.
Skills
Skills
Proficient with Office 365 ProPlus suite & Teams
Familiar with KACE ticketing system, ServiceNow
Can easily convey technical information in layman's terms
Replace all components of a laptop or desktop, both Mac and PC
Write up instructions/documentation on processes or procedures
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